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Total Quality Management in Indian Construction Industry
Swapnil Subhash Erande,
Published in Fast Track Publications
Volume: 3.0
Issue: 5.0
Pages: 219.0 - 226.0
Due to the present policies of globalization, the scenario of economics is changed in past decade. Construction companies in India are facing tougher competition from their counterpart companies due to large trend of global bidding. To be ahead in the bidding process they need to show competitiveness in terms of quality, cost as well as time of a construction project. To lead this competition they need to strive for customer satisfaction and delight. Total quality management (TQM) is the philosophy which can transform Indian construction sector to surpass the global competition and match the global standards. TQM is an effort that improves overall performance of company and it focuses on customer satisfaction, training , teamwork, and process improvement. This paper discusses the TQM concepts and practices adopted by construction companies & also aims at throwing light on problems related to implementation of TQM in construction. The study is carried out using questionnaire survey conducted across different companies in Pune and Nasik districts and also using face to face interview with managers & engineers & then subsequent analysis of the response from companies . For analysis purpose, importance index is used in this paper. The study is conducted in the quest of finding solutions for TQM implementation in construction industry.
About the journal
JournalInternational research Journal of Engineering And Technology
PublisherFast Track Publications
Open Access0